On a recent flight, an Australian broadcaster and her husband faced an uncomfortable situation. The passenger in front reclined their seat all the way back, cramping her husband’s space. They politely asked him to adjust it slightly. He refused. Then he began insulting her husband. It could have escalated. Voices could have been raised. A scene could have unfolded. Instead — they paused, looked at each other, and let it go. Not because they were powerless…

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Every business person wants one thing - more income. The ability to contribute to increase in the revenue of those that we meet is the...